More than 7 in 10 North American consumers regard e-commerce as significantly more convenient than brick-and-mortar locations, evidence of the strategic importance of digital channels. Yet most financial institutions are coming up short. According to a recent study by Javelin Research, only 8% of successful account applications were completed start to finish on a mobile device. Today’s tech-savvy shoppers will gravitate to those who make digital engagement easy – and many institutions will simply miss out on growth.
Bottomline’s Customer Engagement Solutions delivers the convenience today’s consumers and small businesses expect. We deliver the simplest account-opening experience, the smartest design, and the most secure fraud and risk tools in the market. Whether opening new accounts or cross-selling existing services, we make the hard stuff easy – eliminating paper and tedious typing, managing risk behind the scenes, moving money and opening accounts in real-time. We also provide real-time performance insights that help you do more of what’s working, and less of what’s not.
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