us US & Canada
us US & Canada
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Customer Engagement

At home or on-the-go, Bottomline Customer Engagement Solutions enable consumer or business applicants to open accounts in just minutes, making digital account origination, onboarding and cross-sell simpler, smarter and more secure than ever before.


Anchor: Overview

The Challenge

More than 7 in 10 North American consumers regard e-commerce as significantly more convenient than brick-and-mortar locations, evidence of the strategic importance of digital channels. Yet most financial institutions are coming up short. According to a recent study by Javelin Research, only 8% of successful account applications were completed start to finish on a mobile device. Today’s tech-savvy shoppers will gravitate to those who make digital engagement easy – and many institutions will simply miss out on growth.

Our Solution

Bottomline’s Customer Engagement Solutions delivers the convenience today’s consumers and small businesses expect. We deliver the simplest account-opening experience, the smartest design, and the most secure fraud and risk tools in the market. Whether opening new accounts or cross-selling existing services, we make the hard stuff easy – eliminating paper and tedious typing, managing risk behind the scenes, moving money and opening accounts in real-time. We also provide real-time performance insights that help you do more of what’s working, and less of what’s not.

Anchor: Resources


Intelligent Authentication for Account Opening

Streamlined Digital Account Origination Solutions Drive Customer Acquisition & Growth


Speeding Up the Account Opening Process

Anchor: Benefits


  • Accelerate growth by enabling consumers or small businesses to open accounts anytime, anywhere, using any device
  • Effectively manage fraud and compliance risk without the need for paper, branch visits, or friction in the digital process
  • Expand your geographic footprint or launch a new brand leveraging digital sales channels
  • Modernize your staff-assisted experience in the community or in the branch
  • Maximize relationships and revenue throughout the customer lifecycle with digital cross-sell and onboarding
  • Leverage unique performance insights to do more of what’s working and less of what’s not
Online Bankers
Anchor: Functionality
Mobile Responsive workflow


  • Eliminate tedious typing with mobile photo capture, data prefill, and one-click selections
  • Avoid the need for paper or branch visits with e-signatures and digital terms and conditions
  • For small businesses, easily handle multiple owners and officers and ensure applications are complete with dynamic business rules tailored to each business entity type
  • Manage risk behind the scenes with real-time identity verification techniques and fraud monitoring
  • For small businesses, verify the authenticity of the Tax ID as well as the identities of business owners and officers
  • Accelerate time to revenue with real-time funding options that include card, ACH transfer, cash or check
  • Increase efficiency with a robust administrative console and proven integration with over 20 banking systems
  • Manage branding, workflow and product and cross-sell offers through a configurable user interface
  • Optimize performance using rich, insightful data presented via a dynamic and intuitive analytics dashboard
  • Modernize in-person meetings with tablet-based applications and a unique workflow to support staff interactions
  • Deepen customer relationships throughout their lifecycle with digital cross-sell applications

Contact Us:

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