Introduction from Craig Saks
I’m delighted to welcome you to our 2023 ESG Report, an evolution of our annual Corporate Social Responsibility and Sustainability Report, and the first since my arrival as Bottomline’s CEO.
At Bottomline, we believe that through better business payment solutions, financial institutions and businesses can achieve bigger, more impactful results for their organizations. This belief guides our work and underpins the service we provide to our customers. The same philosophy – of continual improvement and focusing on results – also applies to how we approach our impact on the environment, and society at large.
In this report we highlight the impact we have on the people who work for us and the communities in which they live – representing over 2,300 employees globally – as well as our commitment to strong governance processes. We also share our progress toward benchmarking our environmental footprint globally, and we detail our environmental footprint in the UK and how it has changed since last year. Delivering in all these areas is essential to responsible business.
The past year has been one of exciting change at Bottomline. Under a new leadership team – with a refined operating structure, unifying strategic plan, and updated approach to the market – we’ve refreshed our mission and the brand identity that supports it. Likewise, we are in the process of updating and strengthening our environmental, social and governance activities. While this report outlines work we can be proud of over the past 12 months, we will be announcing new goals soon, and with them a set of broader and deeper commitments for our business.
Our benchmarking activities across ESG are benefiting from independent expert consultancy, as well as conversations with customers. Some of these customers are among the world’s largest financial institutions, whose own standards across ESG are a benchmark of excellence.
We’re pleased with our progress to date, but we know there’s much more to do. We are excited to continue on this important journey.
Craig Saks
CEO
