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Introduction from Craig Saks

Welcome to Bottomline’s 2025 ESG Report. As we reflect on another year of progress, I am proud of how our team continues to advance our mission as the trusted global payments partner by helping financial institutions and businesses modernize the way they pay and get paid. Our commitment to responsible growth, innovation, and positive impact remains at the heart of what we do.

We believe that by offering market-leading business payment solutions, our customers can realize greater and more meaningful outcomes for their organizations. This conviction shapes how we create and deliver our services, always striving to benefit them. It fuels our ongoing commitment to growth, improvement, and adaptation.

This year, we strengthened our ESG program through continued executive- level sponsorship, saw best-in-class participation and results through our annual People Pulse survey, and deepened our engagement with partners and communities. We made measurable strides in reducing our environmental footprint, including a fifth consecutive year of lower UK emissions and expanded carbon emission reporting across five geographies. Our ongoing commitments to optimizing energy use, partnering with leading infrastructure providers, and giving back to our communities were supported by more robust sustainable company practices.

Today, Bottomline is owned by Thoma Bravo, the world’s largest software- focused investor, with over $181 billion in assets under management. Our people, located in more than 31 countries across the globe, remain our greatest asset. With over 2,500 employees serving over one million businesses worldwide, we foster a culture of collaboration, inclusion, and excellence. Our recognition programs, refreshed policies, and global wellness initiatives prioritize every team member feeling valued and empowered to contribute.

Strong governance underpins our success. We maintain rigorous standards for data protection, compliance, and ethical conduct. Our ESG activities are supported by independent audits and industry-leading certifications. Our Artificial Intelligence (AI) strategy is focused on responsible innovation, with new governance frameworks and policies to guide our adoption of emerging technologies. Our collective effort, including those above, has helped Bottomline remain in the first quartile in ESG performance among all Thoma Bravo portfolio companies.

Looking forward to 2026, we remain encouraged by our achievements and dedicated to ongoing improvement. We will continue focusing on our hybrid working model and office evolution, find additional ways to share the positive impact our teams make throughout the year, and continue to ensure our AI usage is safe and ethical. Together, we will keep building a more sustainable, equitable, and resilient future for our customers, colleagues, and communities.

Thank you for joining us on this journey.

Craig Saks
CEO

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