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What Local Authorities and Government are facing

Local councils are under more pressure than ever. Budgets are tight. Social care demand is up (consuming 80% of budgets, in some cases). And long-standing manual processes can’t keep up with the pace of work.

Common challenges include:

  • Residents waiting too long for essential payments
  • Late or inconsistent collections that complicate cash flow
  • Complex fraud risks
  • Manual, repetitive work that drains already stretched staff
  • Outdated systems held together with spreadsheets and workarounds

Bottomline connects banks, payment schemes and finance systems in one secure platform – so local authorities and government can modernise payments without adding complexity or extra work.

Automate Collections and Payouts to Drive Efficiencies and Reduce Costs

Collect Payments On Time

Reduce late payments and improve debt recovery with a full suite of automated receivables options.

See, Optimize and Forecast Your Cash

Get a real-time view of your cash position to better manage public funds and budgets.

Make Payments Efficiently, Accurately, and Securely

Make one-off payments directly into residents’ bank accounts. No  need to store account details. Use Confirmation of Payee to verify recipients and tackle fraud. 

“The first Payouts Automation project for a cost-of-living payment was a big success with an 83% uptake from 9,167 letters. That is a lot of payments made in a zero-touch manner.”

-Sue Jones, Operational Manager Exchequer Services, The Vale of Glamorgan Council

Local Authorities Win with Bottomline

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Residents receive money faster

Residents get vital cost-of-living payments, choosing between Bacs (3 days) or Faster Payments (1 day).

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Improve efficiency

Cut manual effort and shrink the volume of inbound queries.

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Reduce PII risk

Avoid storing Personal Identifiable Information (PII) like sort code, bank account number and postal address

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Reduce fraud risk

Built in Confirmation of Payee helps  prevent misdirected or fraudulent payments

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Improve responsiveness

Respond quickly and effectively to new financial support schemes.

Enhancing payment processes for Local Authorities: Best Practices for the new Financial Year

Hear how East Midlands Shared Services modernised their payment system and reduced their risk of fraud.

Case Study – North East Lincolnshire Council

The Challenge

The council faced challenges in creating the right infrastructure for collecting Direct Debits. Previous attempts had missed the crucial March deadline for capturing payments before the new service year began.

The Solution

Bottomline’s Direct Debit solution enabled customers  to self-serve and make payments seamlessly via an online, easy-to-use payments portal.

Read the Full Case Study

The Results

The Council collected  4,000+ recurring annual payments  cost-effectively, while providing  simplicity and peace of mind for their customers.

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The Bottomline Advantage

Clear visibility and stronger control over your cash flow

Secure and compliant with industry leading security

Cloud-based platform with flexible access and ease of use

Testimonials

Feedback from Customers

“Bottomline has helped us to provide a secure and efficient payment service for our clients. Being cloud- based means we can provide them with greater functionality and flexibility to self-serve while maintaining our security protocols. By removing manual processes, we can focus on delivering a great experience for our partners and the wider communities they serve.”

Gemma McNamara, Head of Payroll & Pensions Admin, Hampshire County Council

“By making payments directly into residents’ bank accounts they receive vital funds more quickly and the whole process has been simplified. Payouts Automation has eliminated a lot of manual effort which has had a major impact on our workload. I can’t overstate the positive effect it has had on working practices, and workload in our busy team.”

Sue Jones, Vale of Glamorgan County Council, Operational Manager Exchequer Services