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Bottomline Payment Services Limited
Bottomline Payment Services Limited is an Authorised Payment Institution regulated in the United Kingdom by the Financial Conduct Authority (reference number 616279) for the provision of payment services.  Registered Office: 16 Daresbury Court, Manor Park, Evenwood Close, Runcorn WA7 1LZ

COMPLAINTS PROCEDURE

 

Consumer rights when making payments in Europe.

In 2015 the EU adopted a new directive on payment services (PSD 2) to improve the existing rules and take new digital payment services into account. The directive became applicable in January 2018. It includes provisions to

make it easier and safer to use internet payment services

better protect consumers against fraud, abuse, and payment problems

promote innovative mobile and internet payment services

strengthen consumer rights

strengthen the role of the European Banking Authority (EBA) to coordinate supervisory authorities and draft technical standards

This leaflet lists the rights of consumers under the revised Payment Services Directive (Directive (EU) 2015/2366) and related Union law

Learn More