Offer customers a painless refund experience

Make the process of issuing a refund as painless and quick as possible for both you and your customer. Securely capture your customer’s bank details and automatically generate a payment request. No need for cash or cheques, just a simple direct credit to your customer’s bank account.

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Keep customer data safe at all times

By capturing bank account information using a secure, digital process you’ll avoid the risks associated with traditional channels such as paper, telephone or email. Bottomline safeguards the data you hold, avoiding the need to save personal information locally and therefore helping you stay GDPR-compliant.

Ensure refunds land in the right hands

Automatically review bank account details at the point of capture, ensuring that refunds are always issued to the correct person. Save time and money further down the line, by keeping an eye out for duplicate and unauthorised payments.

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Trenitalia c2c Manage over £1m of customer refunds during the COVID-19 lockdown

Lockdown during the pandemic led many customers to apply for a season ticket refund. Trenitalia wanted a smart replacement for printing cheques that would save time without comprising on security.

Download Success Story

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video time: 01:07 video title: Trenitalia Success Story

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