Make and collect payments using Bacs, Faster Payments, Direct Debit and Open Banking. Manage cash flow, invoices, remittances and protect your business from fraud.
Make the process of issuing a refund as painless and quick as possible for both you and your customer. Securely capture your customer’s bank details and automatically generate a payment request. No need for cash or cheques, just a simple direct credit to your customer’s bank account.
By capturing bank account information using a secure, digital process you’ll avoid the risks associated with traditional channels such as paper, telephone or email. Bottomline safeguards the data you hold, avoiding the need to save personal information locally and therefore helping you stay GDPR-compliant.
Automatically review bank account details at the point of capture, ensuring that refunds are always issued to the correct person. Save time and money further down the line, by keeping an eye out for duplicate and unauthorised payments.
Whilst researching potential alternatives to printing cheques, I found the PTX Refund solution. It ticked every box in terms of features that we needed. As we were using PTX for Bacs, we had utmost confidence in Bottomline. PTX is linked to our bank accounts which means we could leverage existing approval and authorisation workflows. This was a real time saver and accelerated change without compromising on security. Dave Markwell | FINANCE SYSTEMS ADMINISTRATOR | TRENITALIA C2C
Lockdown during the pandemic led many customers to apply for a season ticket refund. Trenitalia wanted a smart replacement for printing cheques that would save time without comprising on security.
SCS gets it right the first time for customer refunds
SCS is a long-term PTX user for secure supplier payments, payroll and customer refunds. It wanted to change the customer refund process to take advantage of the latest push email technology, helping productivity in the Customer Experience department.
“From our perspective, it was quite simple. Bottomline was able to take our existing payment file format and import it straight into PTX. Once we were happy, we made the decision to switch over. It was a smooth process.”
-James Darlaston, Business & IS Solutions Manager
PTX refunds offers a simple and secure solution to make a direct credit to your customer
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