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Universal Aggregator IQ
A single API enabled SaaS platform for payments, messaging, and connectivity that enables financial institutions to achieve lower costs, wider reach, speed-to-market, industry compliance, greater security and improved risk & treasury management.
Financial Document Automation
360° automation of your financial documents for greater visibility and control of your payments, collections and working capital.
Bottomline PTX
Make and collect payments using Bacs, Faster Payments, Direct Debit and Open Banking. Manage cash flow, invoices, remittances and protect your business from fraud.
Securities Management
Gain visibility and control across your securities lifecycle with our Securities Business Centre.
Fraud and Financial Crime Management
Gain unparalleled protection from internal fraud and external financial crime. Meet compliance and regulations without complexity.
Legal Spend Management
Gain insight into your data, improve bill review process, increase efficiency, enable better decision making, enhance supplier relationships and deliver improved program results.
Best Practices to Maximise Your Cashflow

Just Get Paid: Your Guide to Direct Debit

The objective of this eBook is to provide clarity on the latest innovations in collecting recurring payments via Direct Debit so you can make the right choices for your business.

Download eBook
  • Company Type

Company Type

Businesses
For businesses and organisations of all sizes. Automate the collection of payments, pay staff and suppliers more efficiently or simply get paid faster than ever before.
Enterprises
For treasury and finance departments in large corporations, learn how to increase efficiency, visibility, cash optimisation and security throughout the payments process.
Financial Institutions
For banks and wealth management organisations, discover how to deliver innovative services and experiences to customers in today's open and real-time world.
Legal
Gain insight into your data, improve bill review process, increase efficiency, enable better decision making, enhance supplier relationships and deliver improved program results.
Partner with the Bottomline Bank Channel

Extend and enhance your corporate & commercial product offering using Bottomline’s BaaS / SaaS solutions.

Our banking industry experts have a deep knowledge of corporate transaction banking, in addition to domestic and international corporate payments, market engagement and large program delivery.

Learn More
  • Resource Hub

Resource Hub

Bottomline Blog
Your destination for content that helps companies make business payments simple, smart and secure. Check back often for best practices, insights and perspectives from our subject matter experts and partners.
Customer Success
Bottomline puts customers first. See what our customers have to say about us!
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View upcoming industry and Bottomline events and webinars, from large global conferences to expert-led webinars.
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Transform your organisation with our knowledge base of white papers, research reports, on-demand webinars and more.
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Pay
Pay your staff and suppliers with our cloud-based Bacs approved software.
Get Paid
Almost all companies face late payment challenges. However you want to get paid, you can manage this with a single platform.
Efficiency
Make UK and international payments in a single platform. Get better control over your cashflow and reduce admin time.
Financial Growth
Future-proof your business, with one platform that grows with your success. Just add extras when you need them.
Payment Protection
Protect your business from internal and external threats. With proactive monitoring, you can relax knowing that your payments are being screened automatically.
Digital Transformation
Give your business the competitive edge, by working with a payment solution that is continuously evolving and listening to industry changes.
Account Visibility
Combine UK and international bank accounts together, pinpoint transactions with a single search and control who can access your data.
Bacs and Faster Payments
The UK's most popular Bacs-approved cloud software that allows you to make payroll and supplier payments with ease.
Cards
Take one-off and recurring payments, through your website or over the phone. Everything you need to accept card payments.
Cheques
Reduce the time and cost of processing cheque payments with secure cheque printing services and alternative payment strategies.
Direct Debit
Get paid while you sleep with Direct Debit. We have a comprehensive set of options that will help your business collect. Perfect for subscriptions. No fuss, no bother.
International Payments
Pay international invoices, overseas staff or transfer funds with the same degree of security, ease and control as making a local payment.
Pay Direct
You can now accept payments directly from your customers' bank accounts. Powered by the Open Banking revolution.
Refunds
Make one-off payments simple, secure and customer friendly. Perfect for refund payments, claims processing, promotional campaigns or compensation payouts.
Security
Safeguard your business with intelligent fraud and cybercrime prevention technology.
Validation and Verification
Save time and money previously lost due to out-of-date and incorrectly-entered bank account information.
Confirmation of Payee (CoP) for Business
CoP is an industry-wide, regulated banking initiative in the UK that provides payers with additional peace of mind that payments are being sent to the right person.
Cash Management and Payments
Offer a simple way for your organisation to replace spreadsheets with automation, develop more timely cash visibility and secure greater payments control without the complexity of a TMS implementation.
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  • Overview
  • Why PTX?
    • Why PTX?
      • Pay
        Pay your staff and suppliers with our cloud-based Bacs approved software.
      • Get Paid
        Almost all companies face late payment challenges. However you want to get paid, you can manage this with a single platform.
      • Efficiency
        Make UK and international payments in a single platform. Get better control over your cashflow and reduce admin time.
      • Financial Growth
        Future-proof your business, with one platform that grows with your success. Just add extras when you need them.
      • Payment Protection
        Protect your business from internal and external threats. With proactive monitoring, you can relax knowing that your payments are being screened automatically.
      • Digital Transformation
        Give your business the competitive edge, by working with a payment solution that is continuously evolving and listening to industry changes.
  • Features
    • Features
      • Account Visibility
        Combine UK and international bank accounts together, pinpoint transactions with a single search and control who can access your data.
      • Bacs and Faster Payments
        The UK's most popular Bacs-approved cloud software that allows you to make payroll and supplier payments with ease.
      • Cards
        Take one-off and recurring payments, through your website or over the phone. Everything you need to accept card payments.
      • Cheques
        Reduce the time and cost of processing cheque payments with secure cheque printing services and alternative payment strategies.
      • Direct Debit
        Get paid while you sleep with Direct Debit. We have a comprehensive set of options that will help your business collect. Perfect for subscriptions. No fuss, no bother.
      • International Payments
        Pay international invoices, overseas staff or transfer funds with the same degree of security, ease and control as making a local payment.
      • Pay Direct
        You can now accept payments directly from your customers' bank accounts. Powered by the Open Banking revolution.
      • Refunds
        Make one-off payments simple, secure and customer friendly. Perfect for refund payments, claims processing, promotional campaigns or compensation payouts.
      • Security
        Safeguard your business with intelligent fraud and cybercrime prevention technology.
      • Validation and Verification
        Save time and money previously lost due to out-of-date and incorrectly-entered bank account information.
      • Confirmation of Payee (CoP) for Business
        CoP is an industry-wide, regulated banking initiative in the UK that provides payers with additional peace of mind that payments are being sent to the right person.
      • Cash Management and Payments
        Offer a simple way for your organisation to replace spreadsheets with automation, develop more timely cash visibility and secure greater payments control without the complexity of a TMS implementation.
  • Advisor
  • Developers
Bottomline logo
  • Solutions
      Best Practices to Maximise Your Cashflow

      Just Get Paid: Your Guide to Direct Debit

      The objective of this eBook is to provide clarity on the latest innovations in collecting recurring payments via Direct Debit so you can make the right choices for your business.

      Download eBook
    • Bottomline Solutions Browse all products
    • Bottomline Solutions | Browse all products
      • Universal Aggregator IQ
        A single API enabled SaaS platform for payments, messaging, and connectivity that enables financial institutions to achieve lower costs, wider reach, speed-to-market, industry compliance, greater security and improved risk & treasury management.
      • Financial Document Automation
        360° automation of your financial documents for greater visibility and control of your payments, collections and working capital.
      • Bottomline PTX
        Make and collect payments using Bacs, Faster Payments, Direct Debit and Open Banking. Manage cash flow, invoices, remittances and protect your business from fraud.
      • Securities Management
        Gain visibility and control across your securities lifecycle with our Securities Business Centre.
      • Fraud and Financial Crime Management
        Gain unparalleled protection from internal fraud and external financial crime. Meet compliance and regulations without complexity.
      • Legal Spend Management
        Gain insight into your data, improve bill review process, increase efficiency, enable better decision making, enhance supplier relationships and deliver improved program results.
  • Company Type
      Partner with the Bottomline Bank Channel

      Extend and enhance your corporate & commercial product offering using Bottomline’s BaaS / SaaS solutions.

      Our banking industry experts have a deep knowledge of corporate transaction banking, in addition to domestic and international corporate payments, market engagement and large program delivery.

      Learn More
    • Company Type
      • Businesses
        For businesses and organisations of all sizes. Automate the collection of payments, pay staff and suppliers more efficiently or simply get paid faster than ever before.
      • Enterprises
        For treasury and finance departments in large corporations, learn how to increase efficiency, visibility, cash optimisation and security throughout the payments process.
      • Financial Institutions
        For banks and wealth management organisations, discover how to deliver innovative services and experiences to customers in today's open and real-time world.
      • Legal
        Gain insight into your data, improve bill review process, increase efficiency, enable better decision making, enhance supplier relationships and deliver improved program results.
  • Resource Hub
    • Resource Hub
    • Bottomline Blog
      Your destination for content that helps companies make business payments simple, smart and secure. Check back often for best practices, insights and perspectives from our subject matter experts and partners.
      Customer Success
      Bottomline puts customers first. See what our customers have to say about us!
      Events
      View upcoming industry and Bottomline events and webinars, from large global conferences to expert-led webinars.
      Resources
      Transform your organisation with our knowledge base of white papers, research reports, on-demand webinars and more.
Or browse all products
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Home Solutions Bottomline PTX Features Refunds
PTX Refunds Banner

Issue refunds with ease

PTX Refunds offers a simple and secure solution to make a direct credit to your customer whilst providing a better customer experience and a lower operational cost.

Perfect for refund payments, claims processing, promotional campaigns or compensation pay-outs.

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video time: 02:25 video title: SCS Refunds Case Study

Offer customers a painless refund experience

Make the process of issuing a refund as painless and quick as possible for both you and your customer. Securely capture your customer’s bank details and automatically generate a payment request. No need for cash or cheques, just a simple direct credit to your customer’s bank account.

approved refund ptx
Refunds 2 Illustration (2)

Keep customer data safe at all times

By capturing bank account information using a secure, digital process you’ll avoid the risks associated with traditional channels such as paper, telephone or email. Bottomline safeguards the data you hold, avoiding the need to save personal information locally and therefore helping you stay GDPR-compliant.

Ensure refunds land in the right hands

Automatically review bank account details at the point of capture, ensuring that refunds are always issued to the correct person. Save time and money further down the line, by keeping an eye out for duplicate and unauthorised payments.

Refunds 3 Illustration (2)
Trenitalia
Whilst researching potential alternatives to printing cheques, I found the PTX Refund solution. It ticked every box in terms of features that we needed. As we were using PTX for Bacs, we had utmost confidence in Bottomline. PTX is linked to our bank accounts which means we could leverage existing approval and authorisation workflows. This was a real time saver and accelerated change without compromising on security. Dave Markwell | FINANCE SYSTEMS ADMINISTRATOR | TRENITALIA C2C

Trenitalia c2c Manage over £1m of customer refunds during the COVID-19 lockdown

Lockdown during the pandemic led many customers to apply for a season ticket refund. Trenitalia wanted a smart replacement for printing cheques that would save time without comprising on security.

Download Success Story

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video time: 01:07 video title: Trenitalia Success Story
SCS in page

SCS gets it right the first time for customer refunds

SCS is a long-term PTX user for secure supplier payments, payroll and customer refunds. It wanted to change the customer refund process to take advantage of the latest push email technology, helping productivity in the Customer Experience department.
 

Read Success Story  View Highlights

“From our perspective, it was quite simple. Bottomline was able to take our existing payment file format and import it straight into PTX. Once we were happy, we made the decision to switch over. It was a smooth process.”

-James Darlaston, Business & IS Solutions Manager

Read Full story  VIEW highlights

Hellman Customer Success Story

A simpler and more secure way to make one-off payments, such as refunds, to your customers

PTX refunds offers a simple and secure solution to make a direct credit to your customer

PTX Refunds

Learn how

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