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A Flexible Solution to Manage One-Off Payments

Bottomline provides a complete end-to-end payments process, from the distribution, capture, verification and validation of the claimant’s details through to the payment and payment confirmation to the claimant.

Not only does it help ensure that the payment can be made as quickly as possible, but it also avoids the need to store and manage the payee’s details on your own systems, helping you stay compliant with GDPR regulations.

Make Payouts with Ease

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Offer Customers a Painless Payout Experience

Securely capture your customer’s bank details and automatically generate a payment to them. Eliminate the need for cash or cheques; instead, initiate a simple direct credit to your customer’s bank account.

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Keep Customer Data Safe at All Times

Avoid the risks associated with manually obtaining sensitive payment data with traditional channels like paper, telephone, or email. Ensure secure handling of your data, maintaining GDPR compliance.

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Know Who You Pay

Leverage Confirmation of Payee (CoP), the name-checking service with over 99%* data coverage of UK bank accounts. Built into Payouts Automation, it gives you the assurance that your payment is going to the correct recipient.

*Payment Systems Regulator - CP22/3 Extending Confirmation of Payee coverage

FEATURES & BENEFITS

Boost Your Customer Experience

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Secure Customer Self-Service Pages

Reduce the load on call centre staff with interactive, secure payment forms hosted by Bottomline.

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Personally Identifiable Data (PII)

Remove the need to manage PII such as sort codes, bank account numbers, and postal addresses.

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Reduce Risk

Avoid the risk of unpaid funds or payment fraud by using bank account and payee verification.

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Lower Costs

Reduce the cost of processing by offering an alternative to cheques.

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Reduce Errors

Use “Modulus checking” to avoid customers inputting wrong sort codes or account numbers.

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Reconcile Transactions

Use a CSV download, callback, or API to automatically update your host systems. We’ll also send you daily bespoke reports on the status of your links.

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Automated Secure Communications

Ensure trust with claimants with automated, fully branded email communications sent straight from your domain.

Allwyn Revolutionises UK National Lottery MidTier Prize Payments with Payout Automation

Learn how PTX helped Allwyn payout over 2,000 mid-tier prize payments each month, totalling over £3m in prizes.

Small tweaks. Big wins. It all starts with a quick check.

Answer a few quick questions and get tailored advice to make your payments faster, cheaper, and more customer-friendly.

  • Takes less than 5 minutes to complete
  • Clear, actionable recommendations
  • Boost efficiency and customer satisfaction

Ensure Claimants Receive Their Money Faster

UK Law safeguards consumers’ rights when purchasing goods or services from you. Handling refunds and compensation can be costly and inefficient for the payer due to complexities. With high emotions and expectations from claimants, your reputation may be at risk.

Opt for payment via Bacs in up to 3 days or Faster Payments in less than 1 day to securely refund your customers promptly.

Bottomline Technologies
TESTIMONIALS

What Our Customers Say

The biggest benefit from using Bottomline Payouts is that we get financial support to residents who need it most, in the shortest time possible. Alongside this, we have made significant time and resource savings. I cannot imagine how we would meet our payment commitments without Bottomline.

I would definitely recommend Bottomline to other companies looking for a proven refund solution. The support and guidance was first-class. The project was a genuine collaboration that brought different parts of the business together.

Whilst researching potential alternatives to printing cheques, I found the Bottomline solution. It ticked every box in terms of features that we needed. We could leverage existing approval and authorization workflows. This was a real time saver and accelerated change without compromising on security.

"Our main drivers were to reduce the administration and manual effort involved in paying prizes while speeding up how quickly players receive their funds. We researched the market and concluded that PTX Payouts offered unrivalled smart, digital payments and Bottomline’s Confirmation of Payee (CoP) for Business offering represented a real differentiator."

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Confirmation of Payee is provided by Bottomline Payment Services Ltd (Registered in England no: 3986072), who are authorized by the Financial Conduct Authority under the Payment Services Regulations for the provision of payment services with FCA registration number 616279 and whose registered office is at 1600 Arlington Business Park, Theale, Reading, RG7 4SA.

Related Solutions

Explore more Payments Automation ideas to help your business get paid.

Receivables Automation

Receive single and recurring payments effortlessly in one platform, giving you more time to focus on your business and reduce manual tasks.

Payments Processing

Securely submit, manage, and process your bank payments with a scalable, resilient, and efficient platform directly connected to the UK clearing networks.

Corporate Cash Management

View, optimize, and forecast your cash position across multiple systems and accounts, all connected in one solution.

Payouts Automation FAQs

What is Payouts Automation?

Payouts Automation helps organisations send one-off payments directly into their customers’ bank accounts in a simple and secure way. It manages the full process from securely collecting bank details through payment confirmation and reporting, eliminating the need to store sensitive account information on your own systems.

What types of payments can I make with Payouts Automation?

Payouts Automation is designed for one-off payments such as refunds, compensation, claims, grants, prize payments and other direct credits. It is particularly useful when you need to pay someone quickly but do not already hold their bank details.

How does Payouts Automation help improve the customer experience?

It gives your customers a simple, secure way to provide their payment details and receive funds without unnecessary delays. You can reach customers – and include a payment link - in email, letters or embedded into your website, creating a smooth and convenient payout experience for customers.

Do I need to store my customers’ bank account details?

No. One of the main benefits of Payouts Automation is that it reduces or removes the need for you to collect, store and manage sensitive banking details such as sort codes and account numbers on your own systems, which can reduce your risk as well.

How quickly can payments be made?

Payment speed depends on the payment method you choose. Payouts Automation supports Bacs, which typically takes three working days and Faster Payments , which can usually be completed more quickly for time-sensitive payouts.

How does Payouts Automation help reduce fraud and payment errors?

The solution uses bank account validation and payee verification to help make sure payments are being sent to the right person. It also uses modulus checking to reduce the risk of customers entering incorrect account details. This helps lower the chance of failed payments, fraud and manual rework.

Does Payouts Automation support Confirmation of Payee (CoP)?

Yes. Payouts Automation includes Confirmation of Payee checks to help verify that the account details provided match the intended recipient. CoP provides coverage for over 99% of UK bank accounts, helping organisations feel more confident that funds are reaching the correct recipient.

Can Payouts Automation fit into my existing customer journeys?

Yes. Payouts Automation is designed to be flexible, so you can use it across different channels including website, email links and printed communications. This makes it easier to match the payout experience to your existing processes and customer needs.

How does reconciliation work?

Payouts Automation provides reporting options that can help you track and reconcile payments more easily. Depending on your setup, this can include CSV downloads, callbacks, APIs and regular status reporting to help keep your internal systems up to date.

What type of organisations use Payouts Automation?

Payouts Automation is well suited to organisations that regularly make one-off payments to customers, residents, suppliers or claimants. This can include sectors such as financial services, retail, travel, insurance, education, utilities and the public sector, where speed, security and operational efficiency are important.

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