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Experienced trainers delivering Bacs-accredited courses

The Bottomline Academy offers training opportunities to help you apply best practice techniques to your payment and document automation processes, products and industry schemes. Our training delivers concrete results in cost reductions, efficiency savings and customer service improvements.

Discover how

Direct Debit Compliance Training (1 day)

This course is Bacs-accredited and recommended by major banks. Provides a clear understanding of the latest requirements and best practices for secure, efficient and fully compliant Direct Debit processing.

Please email for details of our on-site courses, or book on to a regional course


This course covers: 

Direct Debit compliance and best practice Guarantee and advance notice Regulations

Lodgement and collection timescales and processes

Key Direct Debit reports (AUDDIS, ARUDD, ADDACS)

Direct Debit Indemnity Claim Automation (DDICA)

Paperless Direct Debit (PDD)

Direct Debits Training for Paying Banks (1 day)

A comprehensive programme looking at the Direct Debit scheme and the responsibilities of paying banks. The course will help your organisation to comply with the scheme rules.

Contact us for Direct Debit for Paying Banks training

This course covers:

Direct Debit Guarantee (responsibilities and liabilities for paying banks)

Direct Debit Instructions (acceptance / return / rejection)

Amendments and cancellations

Direct Debit collections

Indemnity claim process

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SEPA Scheme Training

Highlights processes and identifies differences between the UK Direct Debit scheme and the SEPA scheme, plus an insight to the future of SEPA and e-SEPA.

Contact us for SEPA Scheme training

This course covers:

Introduction to SEPA and key terminology

Scheme process, rules and obligations

Refunds and mandates

Clearing and settlement mechanisms

SWIFT training

Bottomline offers a variety of 1, 2 and 3-day courses, which complement our initial training during implementation, to refresh skills, train new or assist with system upgrades.


Bottomline Transform Product Training

Introduction to Transform Project Development

Administration of Transform Software

Bespoke Transform training courses

Contact us for details

Bottomline C-Series Product Training

Free, instant overview webinar covering C-Series core functionality

Direct Debit management system training (1 day) – for compliance and management of C-Series

Contact us for details

Additional ways Bottomline can support your organisation

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Customer support

Our representatives can develop a customised offering specific to your organisation, based on your product, region and specific need.

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Service offerings

Comprehensive planning, design, implementation and training to help you maximise your technology investment.

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