Many banks aren't meeting prospective customers' digital banking expectations and could be losing accounts as a result. In order to keep up with competitors, financial institutions must optimize the digital banking customer experience.
Subject matter expert Kimberlee Mineo, Bottomline Technologies, provides insight into maximizing the value of the digital channel by discussing:
“Success in the digital channel is not necessarily about being the largest financial institution. It’s institutions that recognize the strategic value that digital account opening represents -- along the lines of customer satisfaction, revenue growth and expense mitigation -- that will truly have the most success with their digital channel strategy.”
-Kimberlee Mineo, Bottomline Technologies
White PaperDriving Customer Growth: 5 Myths of Online Account Opening
Give Consumers What They Want: Easy Online Account Opening. Consumers who can buy anything with one swipe of their finger are demanding more responsive digital experiences from their financial institutions, including easy-to-use online account opening. Yet creating and leveraging effective online account opening functionality – a potentially powerful sales and marketing tool – remains elusive for many banks.
Executive BriefFraud, Friction, and the Future of Digital Account Opening
Bottomline Technologies and Socure Digital Identity Verification recently joined American Banker to discuss fraud, friction and the future of account opening in a live webinar. Read this executive brief to learn where financial institutions are hitting roadblocks today, how to think differently about fraud and friction, and emerging technology and trends that can help.
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