Comprehensive support services maximize solution performance.
From incident-level needs to 24x7 services, Bottomline offers a variety of support and maintenance options to help our customers speed solution deployment, drive user adoption, and maintain productive uptime. These options are available for purchase based on your product, region, and specific need. Talk to a Bottomline representative about developing a customized offering specific to your organization.
Support noted here is for customers with a direct relationship with Bottomline. Support for some Bottomline products may be provided by partners such as system integrators, who will provide detailed terms for the support and services they offer.
Bottomline maintains an extensive online Customer Care Portal that provides information such as case status, patches available for download, FAQs, technical notes, and up-to-date user manuals. The Customer Care Portal facilitates interaction with Bottomline to:
Clients enrolled in Bottomline’s Standard Maintenance and Support Program benefit from a comprehensive set of support offerings, including:
Get in touch with us for more details on these support offerings for your product and region.
For Customer Support and Services click here.