Customer delight is the foundation of our business

It leads our guiding principles.  It defines our innovation to address new opportunities and solve real problems now, anticipating ones that customers don't even know they'll have.  It drives who and how we hire to create world-class products and experiences that help businesses and financial institutions pay and get paid.  

Bottomline is at the forefront of making complex business payments simple, smart and secure. We help thousands of companies in 92 countries around the world.

At our core we share ideas, innovate together and support each other personally and professionally. It is through our guiding principles that we achieve our common goal of exceeding expectations and delighting customers.

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Our guiding principles

BT personnel 143

Delight customers

Customer delight is at the heart of who we are. It informs all we do from bringing product innovation to our customers before they ask for it (or think of it) to making sure every interaction exceeds their expectations.

BT legal 107

Work with and for each other

We know we can’t do it alone. The best ideas, innovations and solutions come from creative minds coming together, teams that feel supported and celebrated and rally around one another to create great work.

BT action 82

Create and grow sustained business value

Our business model and plan are designed to grow the business and its value for years and decades to come.

BT action 87

Excellent execution

We foster an environment that encourages open communication among all levels of our team by encouraging team members to lead from where they stand and be a role model regardless of title or seniority.

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Everybody makes a difference. Everybody plays
a part.

We believe that culture is more than just a corporate statement on a website, and that Guiding Principles are more than just a plaque on a wall. Culture is something we cultivate - we all own and create each day and it is an important key to our success.

We look for passionate people to join our team who are committed to delighting our customers no matter their role and who want to work hard, with passionate, interesting and committed people. We have created an environment where we foster growth and innovation, where our people are encouraged to be brave and curious and we all work to communicate, innovate, win and grow each day.

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