The easiest way for any UK business to collect Direct Debit payments
Perfect for online businesses and small businesses, from sports clubs and charities to big utilities. Great for recurring payments. Take control of your cash flow today. Instant set up. No fuss.
Start collecting Direct Debits from your customers
Sign up today and get access to our simple to use Direct Debit platform eMandates. Our comprehensive guide will teach you everything you need to know to start collecting Direct Debits from your customers, from training and platform navigation to adding new users and viewing payment history files.
Once registered, you can book your onboarding meeting with one of our advisers; you’ll also receive regular service updates and get access to helpful video content too.
So improve your recurring payment collections today, with Bottomline Managed Direct Debit.
*Please note: your business must have a registered company in the UK and bank account.
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Join the UK's leading business direct debit provider
“I would also thank you and your team for the smooth transition to the Bottomline direct debit collection service. The facility with Bottomline has enabled an improved process for setting up new instructions and amending existing direct debit payment programmes. The customer service team has been very helpful in answering any questions which have arisen. As a result we have seen an improvement in our collections and client satisfaction.”
Max Woodman | Client Relationship Director | Catalyst Finance
“NSL have been working with Bottomline for the last year, the transition to them was smooth, the upload of payments to be collected is straightforward, collections and payments have been on time every time. We find the support team very helpful and respond quickly with the solutions needed. We would have no hesitation in recommending Bottomline to manage DD collections.”
Steve Larkinson | Managing Director | NSL Telecoms Ltd
“I’m very happy with the service from Bottomline, the portal is easy to manage and I can trust that the collections will go through each month as planned.”
”We transferred our DD service across to Bottomline in December and have been impressed by their level of service and efficiency. The transfer was made very easy by the team at Bottomline and we would recommend them to others.”
“I am happy with the overall service I received, from the onboarding process to the continuous customer care from the Client Service team. Our collection process is fully automated, we are pleased with the end-to-end managed service. I would recommend the service - it is excellent”.
Shiela Jones | Contract Manager | Home Start Greenwich
“During our company’s recent acquisition of a membership organisation where large revenues were collected from members by direct debit, we needed to find a direct debit collection solution very rapidly.
Bottomline honoured every promise and timescale that they made and this was instrumental in our successfully completing the acquisition on time. Furthermore, their attention to detail and the ease with which they could be contacted during the process both reassured us and ensured that there were no mistakes. We would recommend Bottomline to any business looking for a Debit Debit collection solution.”
Jon Wilks | Director | Institute of Healthcare Management
“Bottomline have provided us with a seamless service that has easily integrated with all our current processes, including Ticketmaster. The introduction of Direct Debit has been very well received amongst QPR’s fans as it allows members to spread the cost of membership across a period of time, without incurring interest charges. Since implementing Direct Debit, we have seen a 40% increase in the number of season tickets purchased through Direct Debit versus our old finance option, which is outstanding and something we couldn’t have done without the help of Bottomline.”
Euan Inglis | Commercial Director | Queens Park Rangers
Find the perfect option for your business
Pricing tailored to your needs
Good
For businesses that are just
starting out
Everything you need to get started with recurring payments
Online, telephone or in-person signup for your customers
Quick start, no volume commitments
Receive 100% of collection value in your bank account, simplifying reconciliation
£0.50p per Direct Debit
Maximum collection values, monthly frequencies and volumes apply. Additional charges to unpaid DD and indemnity claims handling. See T&Cs for details.
Better
For businesses that have
regular payers
Your name appears on bank statements and branded payment pages
More frequent collection schedules
Our UK based support team to help you every step of the way
Receive 100% of collection value in your bank account, simplifying reconciliation
£50 per month +
£0.40p per Direct Debit
Maximum collection values, monthly frequencies and volumes apply. Additional charges to unpaid DD and indemnity claims handling. See T&Cs for details.
Great
For businesses with lots of payers or moving provider
Perfect for higher volume originators or those moving provider
Tailored to your needs as a business
Receive priority support and service
Receive 100% of collection value in your bank account, simplifying reconciliation
Speak to us about your requirements
Learn More
FAQs
What is a Direct Debit Provider?
As a direct debit provider, the Bottomline Managed Direct Debit service is for any business that is looking to automate and streamline its payment collections.
You may be a small business just starting out, an online business, a charity or even a more established business that regularly collects monthly payments from your customers. Any business, of any size, in any industry, can start collecting direct debits from their customers with Bottomline.
What’s the benefits of using a Direct Debit Provider?
Switching to a direct debit payment provider like Bottomline offers your business lots of benefits.
By starting to collect direct debits from your customers, you can save money on card fees, avoid the hassle and cost of dealing with cash or cheques and manage any late payments easily. Collecting direct debits for one-off or recurring payments is one of the best ways for businesses to manage their cash flow better.
What type of payments are suited to Managed Direct Debit?
Managed Direct Debit is perfect for businesses that want to collect regular payments from customers – like a monthly subscription or charitable donation. It’s also suited for businesses who have ongoing relationships with customers where regular invoicing is required.
What is a SUN or (Bacs) Service User Number?
This is the unique identifier that all businesses use to collect direct debit payments from their customers. This number is stored to record each transaction and is used by Banks to find the business name displayed on the bank statement of the direct debit payer.
Do we need our own Service User Number to start collecting Direct Debits?
No you don’t. As a direct debit provider, Bottomline can arrange one for you on your behalf as part of our service, so you can start collecting direct debits from your customers immediately.
Are there any monthly or annual fees to your direct debit collection service?
If you are a business just starting out, there are no monthly or annual fees. It works on a pay-as-you-go system, where you pay 50p for every direct debit you collect.
If you are a business that requires a larger volume of direct debit collections, we charge £50 per month and a reduced rate of 40p per direct debit collected. This option is mainly for businesses with more frequent collection schedules. If you have lots of payers or are considering moving direct debit provider, we can discuss your requirements to ensure you get the very best service appropriate to your business.
Can I easily change direct debit provider?
Yes, you can easily change direct debit payment provider.
If you are currently collecting business direct debits with another provider and would like to switch to Bottomline, simply use our contact form and our team will guide you through the process.
Can I collect one-off payments from a direct debit provider?
As a direct debit provider, Bottomline Managed Direct Debit for business is designed specifically for both one-off and recurring payments. It’s an ideal solution for businesses looking to automate regular payments from their customers – like a monthly subscription – or collect one-off payments for goods or services.
How soon can I get access to the money that has been collected?
As soon as the direct debits have cleared – normally 3 days after collection – you can access the money.
Is there a charge if I want to change the amount of direct debits I collect from my customers?
There is no charge for changing the amount of direct debits your business collect from your customers. With direct debit, you can change the collection dates and direct debit amounts whenever you like, so you retain complete control and flexibility of your cash flow.
When can we recharge unpaid direct debits?
If you do have an unpaid direct debit from a customer, you can easily recharge it. You can also reach out to the customer and arrange to change the collection date if that would suit them better. This will help ensure funds are available at the required time.
Can we have our company name on our customer’s bank statements?
Yes of course.
Depending on how many direct debits you wish to collect from your customers, Bottomline can arrange a SUN (Service User Number) and register it to your company, ensuring your company name will appear on your customer’s bank statements and all of your Bacs reports.
Do we need approval from our Bank to start collecting Direct Debits?
No you don’t. As a company regulated by the Financial Conduct Authority (FCA), Bottomline Payment Services can arrange your managed direct debit collection service for you directly, so you can start collecting direct debits from your customers immediately.
How can Managed Direct Debit help your business?
We can offer a simple, compliant and secure Direct Debit processing solution to manage the collection of recurring payments from your customers or members. This outsourced service provides Indirect Access to Bacs. Prefer to speak to the team directly? Simply call 0344 826 6700.
No requirement to involve a sponsoring bank
Better visibility and control over your cash flow
Secure and Compliant with industry leading security
Cloud based platform with flexible access and ease of use
Why PTX?
"89% of businesses continue to pay suppliers late"
Source: 2020 Business Payments Barometer
Why Managed Direct Debit?
Discover how Bottomline helped Caboodle ride smoothly thanks to 100% paperless Direct Debits
video time: 01:57video title: Bottomline helps Caboodle ride smoothly thanks to 100% paperless Direct Debits
Moving away from tedious processes, Bottomline's Direct Debit approved software PTX helped Caboodle to:
Integrate reports directly into the system to reduce human intervention
Remote access to the platform
100% paperless Direct Debit
Watch the customer success story to discover how Bottomline's PTX Bacs approved Software, with a convenient pay-as-you-go monthly subscription model, fulfilled Caboodle's payments needs and allowed them to continue growing.
"We process a huge number of Direct Debits every day. We would need a whole team of people to do this, because it's not just about collecting the payment, it's about chasing payments and credit control, which would take a massive amount of resource...Bottomline really is essential to our business."
Catherine Bennett | Founder | Caboodle
Our Customers
Success Stories with Direct Debit
“It was easy to stay with Bottomline because we wanted as little disruption as possible.”
“We’re able to process our payments, produce reports and ensure our data is up-to-date at any time. As a result, we have already seen a 70% reduction in rejections.”
“Bottomline was always the preferred provider. They have all the rails [interfaces] associated with payments. Bottomline is very collaborative and supportive too.”
