Support & Services
Market knowledge and services expertise ensure long-term customer success.
At Bottomline, we strive to be the very best in the industry by providing world-class assistance before, during, and after the installation cycle.
We believe that providing customers with superior service and support is
paramount to our company’s success. This belief is a fundamental part
of our corporate culture and our ongoing business objectives. As part of
this commitment, we pledge to:
Keep customer delight at the forefront of our corporate vision.
- Ensure that our customer care programs are owned at the highest executive levels
- Perform ongoing measurement of customer delight and prioritize areas for improvement
- Guarantee that everyone has customer delight as a core objective
- Listen to our customers’ needs and work to build long-term relationships
Make it easy for customers to do business with us.
- Do everything we can to help our customers achieve their goals
- Communicate effectively
- Ensure that all customer contact information is accurate and up-to-date
- Respond to every communication in a professional, timely manner
- Always give customers the opportunity to speak with someone
Take responsibility for our customers’ success.
- Ensure customers are aware at all times who is responsible for responding to their questions or issues and when a resolution can be expected
- Act with courtesy and professionalism
- Issue clear, consistent communications
Every step of the way, we are dedicated to customer success.
Contact Us:
For Customer Support and Services click here.
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