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What Utility & Telecommunication Companies are Facing:

The UK’s utility and telcos sectors are undergoing major change.  Legacy systems, financial pressures, and regulatory scrutiny are creating increasing risk and complexity.

Common challenges include:

  • Frequent late or inconsistent customer payments that disrupt cash flow
  • Outdated systems that increase manual work and reduce operational efficiency
  • Slow and outdated refund processes that impact customer experience
  • Growing exposure to evolving fraud risks

Bottomline connects banks, payment schemes and finance systems in one secure platform helping organisations modernise payments, accelerate transactions and deliver a better experience for their customers.

Receive Payments on Time

Reduce late payments and improve debt recovery with a full suite of automated receivables options

See, Optimize and Forecast Your Cash

See your cash position instantly for smarter budgeting and more confident planning.

Make Payments Efficiently, Accurately and Securely

Make payments without storing sensitive account details, supported by Confirmation of Payee to tackle fraud. 

“We share a lot of similar values with Bottomline such as putting the customer first. Throughout our relationship, we have experienced first-hand their commitment to outstanding service, clear communication, and expert guidance through the complexities of a changing payment landscape.”

Mairi Macconnnell, System Operations Team Leader, Plusnet

Benefits

Utilities & Telcos Win with Bottomline

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Improve efficiency

Speed up payments to suppliers and customers

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Enhance cash flow

Flexible payment options for customers to support consistent, predictable revenue

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Reduce PII risk

Avoid storing Personal Identifiable Information (PII) like sort code, bank account number and postal address

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Reduce fraud risk

Built in Confirmation of Payee helps prevent misdirected or fraudulent payments

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Simplify reconciliation

Use common references and automated links to streamline payment tracking

Treasury and Payments: Time for a New Strategy?

In this webinar, hear from Rachel Michaela, Head of Operational Finance from National Gas Transmission and Naresh Aggarwal, Associate Director, Policy & Technical at the Association of Corporate Treasurers, as they discuss best practices to drive efficiency, reduce risks for payments.

Case Study – Plusnet

The Challenge

This Internet Service Provider needed to simplify payment processes and reduce manual efforts when collecting monthly payments and issuing refunds. 

The Solution

Bottomline’s Bacs-approved software facilitated the collection of 33,000 daily Direct Debits and improved the refunds process and cashback incentive payouts.

Read the Full Case Study

The Results

Minimised collection failures by validating banking details at point of submission – and replaced time consuming refund processes with digital cheques.

Clear visibility and stronger control over your cash flow

Secure and compliant with industry leading security

Cloud-based platform with flexible access and ease of use

Testimonials

Feedback from Customers

“We looked at other solutions as part of our due diligence, but Bottomline Webforms did everything that we were looking to achieve, deployment timescales were impressively quick and our relationship with Bottomline meant we had complete confidence in their ability to deliver. I work with Bottomline’s platform every day, each incremental process that we automate saves time and ultimately makes my life easier. That’s the highest compliment I can pay,”

Darren Simper, Systems Operations Analyst, Plusnet

“Due to the ever-escalating risk of fraud, I was keen to introduce CoP as quickly as possible. During the evaluation, only Bottomline could give me complete confidence they had the right technology combined with a deep understanding of the CoP roadmap. The solution was a natural fit to our requirements, it was fast to switch on and we have successfully derisked our payments as a result.”

Hardy Finn, Accounts Payable Manager, UK Power Networks