Intelligence for you and your customers
- Product and onboarding performance dashboards
- Actionable insights on potential areas for growth
- Attrition metrics, drivers and high risk clients
- Industry and segment trends
- Actionable insights about key transactions and account trends
- Data-driven cross-sell recommendations
- Automated churn risk indicators
- Prioritized dashboards based on primary relationship value
- Performance tracking with customizable targets
- Peer comparison and benchmarking
- Intelligent payments and cash flow management
- Forecasts about potential payments and cash
Commercial banking insights
Fundamentally transform how you leverage your commercial client data. Unify account, transaction and payment information from across your organization and apply advanced analytics to surface actionable insights that personalize every customer interaction. Track fee variances, low balance trends, notable transactions and financial events and other key data points that signal opportunities for proactive engagement.
- Identifying accounts which may incur unexpected fees due to account balance requirements
- Surfacing sweep account recommendations to customers with
- Tracking payment data and spotting held-away financial accounts that may signal opportunities for new product offers at more
Retail banking insights
Drive relationship growth with actionable insights, recommendations and data visualization at every stage of the customer journey — from account opening to engagement. Identify and retarget high value account application abandonments, pinpoint at-risk customers by tracking account activity and drive customer stickiness through intelligently curated product offers.
- Automatically re-targeting high value abandoned online applications
- Recommending a home equity line-of-credit (HELOC) to a customer who has two kids approaching college age, a mortgage and great credit — a HELOC could help them pay potential tuition costs
- Determining churn risks by tracking account activity — customers with decreasing account balances and bill pay volumes over a certain threshold often are moving their finances elsewhere.
Intelligent cashflow forecasting
Nearly 91% of corporate treasurers lack visibility over payments. Intelligent cashflow forecasting gives your small business and commercial customers direct access to actionable insights that can help them anticipate business opportunities and risks in real-time.
- Displaying predicted future forecasts based on historical balance and transaction information from within their payments and cash management solution
- Tracking typical outstanding invoices and determine the impact of how businesses get paid or influence the behavior of how and when businesses make their payments
- Identifying when a cash crunch is likely to occur and surface insights that can help customers avoid late payments with overdraft protection or a line of credit
Data empowers your entire organization to make the decisions that drive sustained and scalable growth
A superior customer experience starts with enabling your banking teams to provide proactive, intelligent guidance at every stage of the customer journey. Learn how leveraging your data can help your financial institution achieve greater efficiency while delivering a superior customer experience.
Explore the Digital Banking IQ platform
From actionable insights to faster onboarding, the Digital Banking IQ platform is the leading intelligent engagement solution for banking and payments.
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